We want you to be completely satisfied with your purchase from Gem Online Shop. If for any reason you are not satisfied, we are here to help. Please review our refund and returns policy below:
1. Returns
You have [30 days] days from the date of delivery to return any item purchased from our store. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team HERE with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return the item.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable.
3. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us HERE to arrange for a replacement.
4. Sale Items
Only regular-priced items may be refunded; unfortunately, sale items are not eligible for refunds.
5. Shipping
To return your product, please mail your product to our return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Contact Us
If you have any questions on how to return your item to us, contact our customer service team HERE
Thank you for shopping at Gem Online Shop. We appreciate your business!